Generalist Advisor 
Personal Specification
Essential Attributes
  •  Ability to act on behalf of clients in a variety of situations.
  •  Good numeracy / arithmetical skills.
  •  Ability to write accurate case records and draft letters, reports and statements in plain English.
  •  Ability to manage a caseload and prioritise work in the face of competing demands on your time.
  •  Ability to work with people from a wide variety of backgrounds in an impartial and courteous manner.
  •  Work in a professional, confidential manner in line with the Centre’s confidentiality policy.
  •  Strong interpersonal skills with the ability to respond sensitively to clients who are under pressure and negotiate with third parties in order to minimize conflict.
  •  Confident to communicate via the telephone, presenting information in a clear and coherent way.
  •  Ability and commitment to work effectively with credit industry, voluntary sector and public sector representatives at all levels.
  •  Commitment to team work and adherence to Trust policies and procedures.
  •  Excellent communication skills and ability to include other team members where necessary.
  •  Ability to use initiative and to work with minimum supervision, also recognizing when help is needed.
  •  Ability to research, understand and explain information both orally and in writing.
  •  Basic knowledge of IT including familiarity with Microsoft Office applications
  •  Ability to undertake own administrative tasks
  •  Commitment to undergo training and participate in other forms of professional development that will enable attainment of skills
  •  Willingness to travel to outreach sessions.
  •  Sympathy with the ethos of the SSC.
Desirable Attributes
  •  Understanding of benefits / debt / housing issues terminology

Applications. Please download an application form from this website application page and return it via email to: centremanager@shinewatershaftesburycentre.co.uk
or send hard copies to: Paul Burley, Shinewater Shaftesbury centre, 97-99 Milfoil Drive, Eastbourne,BN23 8BR. 
Those interested are welcome to visit the Centre by prior appointment please contact us 01323 760654 to arrange.