Essential Attributes
Applications. Please download an application form from this website application page and return it via email to: centremanager@shinewatershaftesburycentre.co.uk
or send hard copies to: Paul Burley, Shinewater Shaftesbury centre, 97-99 Milfoil Drive, Eastbourne,BN23 8BR.
Those interested are welcome to visit the Centre by prior appointment please contact us 01323 760654 to arrange.
- Ability to act on behalf of clients in a variety of situations.
- Good numeracy / arithmetical skills.
- Ability to write accurate case records and draft letters, reports and statements in plain English.
- Ability to manage a caseload and prioritise work in the face of competing demands on your time.
- Ability to work with people from a wide variety of backgrounds in an impartial and courteous manner.
- Work in a professional, confidential manner in line with the Centre’s confidentiality policy.
- Strong interpersonal skills with the ability to respond sensitively to clients who are under pressure and negotiate with third parties in order to minimize conflict.
- Confident to communicate via the telephone, presenting information in a clear and coherent way.
- Ability and commitment to work effectively with credit industry, voluntary sector and public sector representatives at all levels.
- Commitment to team work and adherence to Trust policies and procedures.
- Excellent communication skills and ability to include other team members where necessary.
- Ability to use initiative and to work with minimum supervision, also recognizing when help is needed.
- Ability to research, understand and explain information both orally and in writing.
- Basic knowledge of IT including familiarity with Microsoft Office applications
- Ability to undertake own administrative tasks
- Commitment to undergo training and participate in other forms of professional development that will enable attainment of skills
- Willingness to travel to outreach sessions.
- Sympathy with the ethos of the SSC.
- Understanding of benefits / debt / housing issues terminology
Applications. Please download an application form from this website application page and return it via email to: centremanager@shinewatershaftesburycentre.co.uk
or send hard copies to: Paul Burley, Shinewater Shaftesbury centre, 97-99 Milfoil Drive, Eastbourne,BN23 8BR.
Those interested are welcome to visit the Centre by prior appointment please contact us 01323 760654 to arrange.